Resources

Frequently Asked Questions

Where can I purchase your products?

Backyard Pro products can be purchased through WebstaurantStore and The Restaurant Store. As an online retailer, WebstaurantStore can assist with purchases to customers across the United States.

Can I purchase from Backyard Pro direct?

We do not sell direct to customers, so please visit one of our distribution partners to place an order.

I would like to become a vendor. Are you setting up new distribution accounts?

Due to an exclusive partnership with WebstaurantStore and The Restaurant Store, Backyard Pro is not setting up new distribution accounts. Our online distribution partner WebstaurantStore can assist resellers in fulfilling an order for customers.

Where can I find product pricing?

Backyard Pro products can be purchased through WebstaurantStore and The Restaurant Store. These retailers will be able to provide you with product pricing.

Do you have a customer service phone number?

We do not have a customer service phone line, but if you wish to ask a question by phone, our online distributor WebstaurantStore has phone representatives available who can assist you at 717-392-7472.

What do I do if my product arrives with damage?

If your product arrives with damages please call the retailer you purchased it from to start a claim.

Can your products be customized?

We do not offer customization of our products at this time.

What do I do if I need warranty service?

• (For applicable Backyard Pro items with warranty) To Make a Warranty Claim:
• For Warranty Inquiries contact the location where you purchased the product:
• WebstaurantStore.com: Contact [email protected]. Please have your order number ready.
• The Restaurant Store: If you purchased this unit from your local store, please contact your store directly.
• TheRestaurantStore.com: Online purchases, call 717-392-7261. Please have your order number ready.
• (Failure to contact the designated location prior to obtaining equipment service may void your warranty.)