Resources

Learn more about what Backyard Pro has to offer with our videos, spec sheets, and manuals. Compiled with you in mind, each resource provides the information you need to know about a product. Consult our Frequently Asked Questions (FAQs) for quick answers as you shop.

Frequently Asked Questions

Backyard Pro products can be purchased through WebstaurantStore and The Restaurant Store. As an online retailer, WebstaurantStore can assist with purchases to customers across the United States.
We do not sell direct to customers, so please visit one of our distribution partners to place an order.
Due to an exclusive partnership with WebstaurantStore and The Restaurant Store, Backyard Pro is not setting up new distribution accounts. Our online distribution partner WebstaurantStore can assist resellers in fulfilling an order for customers.
Backyard Pro products can be purchased through WebstaurantStore and The Restaurant Store. These retailers will be able to provide you with product pricing.
We do not have a customer service phone line, but if you wish to ask a question by phone, our online distributor WebstaurantStore has phone representatives available who can assist you at 717-392-7472.
  • (For applicable Backyard Pro items with warranty) To Make a Warranty Claim:
  • For Warranty Inquiries contact the location where you purchased the product:
    • WebstaurantStore.com: Contact [email protected] Please have your order number ready.
    • The Restaurant Store: If you purchased this unit from your local store, please contact your store directly.
    • TheRestaurantStore.com: Online purchases, call 717-392-7261. Please have your order number ready.
  • (Failure to contact the designated location prior to obtaining equipment service may void your warranty.)
Backyard Pro products can be purchased through WebstaurantStore and The Restaurant Store. As an online retailer, WebstaurantStore can assist with purchases to customers across the United States.
We are happy to check the warranty status for you. The original order number with the company where the unit was purchased will serve as your proof of purchase. All warranties run from the date of arrival at your location.

If your product arrives with damages please call the retailer you purchased it from to start a claim.

We do not offer customization of our products at this time.

Grills & Smokers

Gas Stoves & Burners

Fryers & Steamers

Canopies & Heaters

Wherever You Go
Cook With Confidence

Gone are the days of flimsy, imprecise, and difficult-to-clean equipment. Backyard Pro delivers the control and convenience you need for quality results outside the kitchen.